Manager - Cabin Crew Wellbeing | Air India | Job Opening in Gurugram, India

Air India is seeking a Manager - Cabin Crew Wellbeing to join our team in Gurugram, India. This role offers a unique opportunity to make a difference in the lives of our cabin crew, ensuring their well-being and engagement while promoting a culture of collaboration and exceptional service.

Job Description - Manager - Cabin Crew Wellbeing

As a Manager - Cabin Crew Wellbeing, you will play a pivotal role in fostering a motivated, cohesive, and high-performing team of cabin crew members. You will be responsible for bridging the gap between cabin crew members and management, ensuring that operational goals align with crew engagement strategies, retention programs, and wellness initiatives. This role offers a chance to shape the future of crew dynamics, engagement, and well-being within Air India.

Key Responsibilities:

• Crew Engagement Coordination: Develop and execute tailored initiatives to enhance crew morale, leveraging insights from crew feedback surveys and performance evaluations.
• Communication and Facilitation: Facilitate regular forums and focus groups to foster a culture of trust, inclusivity, and transparency among crew members.
• Administrative and Operational Support: Collaborate with stakeholders across HR, planning, and admin teams to ensure smooth execution of engagement activities.
• Leadership and Stakeholder Management: Lead crew engagement initiatives and manage relationships with internal departments and external crew members.

Skills and Qualities Required:

• Strong interpersonal skills for effective communication and team management.
• Excellent stakeholder management and team engagement capabilities.
• Creative problem-solving skills with a passion for employee well-being.
• Strong cultural awareness to foster inclusivity and diversity within the team.
• Exceptional communication skills to ensure transparent and open dialogue across teams.

Key Interfaces:

• Internal: Collaborate with various operations sub-departments, HR, and administrative teams to manage crew engagement activities.
• External: Serve as a point of contact for cabin crew members to address concerns, provide support, and facilitate effective communication.

Educational and Experience Requirements:

Minimum Education: Bachelor's degree in aviation management, Human Resources, Business Administration, or a related field (relevant experience can be considered in lieu of a degree).
Preferred Education: Master’s degree in a relevant field.

Experience: At least 8-10 years of relevant experience in cabin crew operations, engagement, or related fields. Proven leadership experience within the aviation industry. Previous experience in conflict resolution, training and development, or performance management is highly desirable.

Why Join Air India?

At Air India, we value the well-being of our cabin crew and offer opportunities for career growth, leadership development, and a supportive working environment. This is your chance to be part of a legacy of excellence in aviation.

Apply Today:

If you are passionate about crew engagement, fostering a positive work environment, and leading a dedicated team of professionals, apply now for the Manager - Cabin Crew Wellbeing position at Air India.

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